Ongoing Business Support

When questions come up, you don’t always need a full project—you need clear answers and a practical next step. Ongoing Business Support is a monthly support plan for business owners who want a reliable partner they can message as needs arise—strategy, planning, funding direction, marketing decisions, websites, operations, systems, and implementation support (excluding legal and accounting advice).

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At a glance

Best for: recurring questions, decision support, and execution help across multiple business areas

Typical outputs: clear recommendations, option comparisons, action plans, checklists, and coordination support

Not included: legal and accounting advice

Is this for you?

You’ll get the most value from Ongoing Business Support if you’re thinking:

“We need quick guidance before we make a decision.”
“We’re growing and new operational issues keep popping up.”
“We want to prioritize the right next steps instead of reacting.”
“We’d rather work with one trusted partner than manage multiple providers.”
“We finished a project and want ongoing support afterward.”

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What we can help with

Ongoing Business Support is designed to support the real mix of needs that show up in day-to-day business—often at the same time.

If you need help clarifying direction, we can support business planning, growth decisions, process and workflow improvements, and practical execution planning.

If funding is part of the conversation, we can help you evaluate options, prepare the right materials, and navigate grant and financing workflows—so you can pursue opportunities with a clear plan and realistic expectations.

If marketing is the priority, we can guide strategy and execution decisions across SEO and content, email marketing, advertising, branding, social media, creative direction, and campaign planning—while keeping everything aligned with your business goals.

If the work touches your website or systems, we can support decision-making, improvements, and coordination for website updates, e-commerce, maintenance, tooling choices, and streamlined workflows.

If a custom build is needed, we can help scope the solution, validate feasibility, and coordinate software delivery—such as web apps, mobile apps, automations, or integrations—based on the level of support you choose.

What changes after you have ongoing support

Faster decisions with fewer costly mistakes
Less back-and-forth and fewer dropped balls
Clear priorities when everything feels urgent
Better follow-through on implementation
A partner who understands your business context over time

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Typical deliverables

Depending on the request, you’ll receive:

Recommendation Note: what to do, why it’s the best fit, and what to watch out for
Option Comparison: 2–4 alternatives with tradeoffs (cost, complexity, scalability, timeline)
Action Plan: prioritized steps, responsibilities, and suggested timeline
Templates / checklists: intake, follow-up, reporting, SOP outlines
Implementation coordination notes: tasks, dependencies, rollout steps (as needed)

How it works

Step 1: Request

You share what you’re trying to achieve and what success looks like, so we can evaluate the best path quickly.
Step 2: Assessment

We review your situation and ask only the minimum questions required to remove uncertainty.
Step 3: Clear next steps

You receive the best-fit recommendations, key tradeoffs, and a practical set of next actions.
Step 4: Execution Support

We help you follow through by coordinating tasks, supporting implementation, and keeping momentum.

Monthly retainer plans

Choose a monthly retainer plan that matches your pace. Each plan reserves dedicated capacity for your business, so you can get consistent guidance and follow-through as needs arise.

Essential

5 hours | $850 CAD per month

Ideal for occasional business questions, decision support, and light ongoing guidance.

Typical response time: 2 business days.

Get Essential Plan

Growth

10 hours | $1,600 CAD per month

Designed for teams making frequent improvements and needing regular support across multiple areas.

Typical response time: 1 business day.

Get Growth Plan

Scale

20 hours | $3,000 CAD per month

Best for continuous support and hands-on coordination to keep initiatives moving.

Typical response time: same day / next business day (depending on complexity).

Get Scale Plan

Prices are subject to taxes. Additional hours beyond the included monthly hours are billed at $175 CAD/hour unless otherwise agreed. Unused hours do not automatically roll over (rollover can be added by agreement for longer-term retainers).

We do not provide legal or accounting advice. If needed, we can collaborate with your lawyer/accountant or refer you to a specialist.

Vendor contracts, compliance decisions, and final approvals remain the client’s responsibility.

Frequently Asked Questions

No. This support plan is designed for ongoing help across business planning and operations, funding direction, marketing decisions, websites and systems, and implementation support—based on what you need.
Both. Depending on the plan and scope, we can provide decision support, planning, and implementation coordination.
Yes. Many clients use ongoing support to maintain momentum, keep systems and marketing consistent, and handle new needs as they arise.
Typically via email or a shared request form. Your plan can also include a defined communication rhythm (e.g., weekly check-ins).
No. We can collaborate with your professionals or refer you to trusted professionals, but we don’t provide legal or accounting services.